How Merlin Cloud Transforms Hotels
Manage your hotel remotely from anywhere around the world. Make data-informed decisions, predict footfall traffic and manage staff allocation all in one place with our AI-powered dashboard.
Get the full picture of your hotel
With our versatile kiosk solution, you can streamline and automate various office processes, including guest check-in and staff activity logging. By integrating a kiosk in your office, you can easily track items entering and leaving the premises, ensuring that inventory and assets are accurately recorded.
The kiosk system also flags any discrepancies in real-time, allowing you to address issues promptly and maintain precise records. Additionally, it serves as a reliable tool for logging staff activity, tracking when employees check in and out, and monitoring their movement within the office.
Integrate a check-in kiosk or mobile reservation system into your hotel
Improve your hotel’s guest experience and streamline operations by integrating our advanced check-in kiosk or mobile reservation system. With this solution, guests can enjoy a seamless, contactless check-in process, whether at a kiosk in the lobby or through their mobile device. This not only reduces wait times at the front desk but also offers guests a more convenient and personalised experience.
In addition to check-ins, the kiosk system allows guests to make reservations for amenities, access room information, leave reviews, and participate in hotel events. By providing an efficient and user-friendly platform for guests to manage their stay, you can improve satisfaction and build stronger relationships, all while freeing up your staff to focus on delivering exceptional service.
Use a Link System to Track Guest Check-In or Staff Logs
With our link solution, you can efficiently track guest check-ins and staff logs by using QR codes tailored to your hotel’s needs. Simply print and place QR codes throughout your property, allowing guests and staff to easily scan and interact with your campaigns, whether it’s for check-ins, surveys, or even guests registrations.
Every scan and interaction is recorded, providing you with valuable data and insights. This system not only simplifies the check-in process but also enables you to monitor and analyse engagement, ensuring that you have a complete overview of how and when these interactions occur.
Let Us Manage the Staff Rota with Our Allocation Tools
Simplify staff scheduling at your hotel with our advanced allocation tools. Using intelligent algorithms, our system predicts guest traffic patterns and automatically assigns staff based on real-time and historical data. This ensures you always have the right number of employees on hand to meet demand, whether during peak check-in times or when special events are taking place.
Ensuring Hotel Security with Motion Tracking and Recording Theft
Protect your hotel with our advanced motion tracking and security system. Our AI-supported cameras monitor and record all movement throughout the property, ensuring that every individual’s actions are tracked and securely stored. In the event of theft or suspicious activity, the system promptly alerts you and retains detailed footage that can be used as evidence when reporting incidents to authorities.
This continuous monitoring not only helps deter potential security breaches but also provides you with peace of mind, knowing that your hotel is under constant surveillance. With our solution, you can maintain a safe and secure environment for both your guests and staff, ensuring their safety and improving their trust in your establishment.
Frequently asked questions
We have a friendly team of account managers who would love to answer any questions you have along with a complete knowledge base.
How can Merlin Cloud improve my hotel's guest experience?
Merlin Cloud offers advanced check-in kiosks and mobile reservation systems that allow guests to enjoy a seamless, contactless check-in process. This reduces wait times and provides a more convenient and personalised experience, improving overall guest satisfaction.
What is the benefit of using a check-in kiosk at my hotel?
Our check-in kiosks streamline the check-in process, enabling guests to quickly and easily check in without waiting in line at the front desk. The kiosks can also handle reservations, provide room information, and allow guests to leave reviews or participate in hotel events.
Can Merlin Cloud's systems help with staff scheduling at my hotel?
Yes, our advanced allocation tools use intelligent algorithms to predict guest traffic patterns and automatically assign staff based on real-time and historical data. This ensures optimal staffing levels, improving service efficiency while reducing labour costs during quieter periods.
How does Merlin Cloud improve hotel security?
Our AI-powered motion tracking system continuously monitors and records all movement throughout your hotel. The system promptly alerts you to any suspicious activity and securely stores footage, which can be used as evidence in case of theft or security incidents.
Is the data collected by Merlin Cloud's systems secure?
Yes, Merlin Cloud takes data security seriously. All data collected, including motion tracking and guest interactions, is securely stored and protected to ensure privacy and compliance with relevant regulations.
Can guests use their mobile devices to check in and make reservations?
Absolutely. Our mobile reservation system allows guests to check in, access room information, and make reservations for amenities directly from their mobile devices, providing a convenient and contactless experience.
How does Merlin Cloud help optimise staff allocation during peak times?
Our system analyses real-time and historical data to predict peak guest traffic periods. It then automatically adjusts staff schedules to ensure sufficient coverage during busy times, helping maintain high service standards.
Can the check-in kiosks be customised to match my hotel's branding?
Yes, our check-in kiosks can be fully customised to reflect your hotel's branding, including logos, color schemes, and personalised messaging, ensuring a consistent brand experience for your guests.
What features do the check-in kiosks offer besides guest check-in?
In addition to check-in, our kiosks allow guests to make reservations for amenities, access room and hotel information, leave reviews, and participate in events or promotions, enhancing their overall experience.
How can Merlin Cloud's solutions integrate with my existing hotel management systems?
Merlin Cloud's solutions are designed to seamlessly integrate with your existing hotel management systems, we offer customisable solutions that will suit you and your property best.
