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Start your AI journey today and let us help you understand your business better. Send us an email or book a meeting with one click!
Reach out to us!
Start your AI journey today and let us help you understand your business better. Send us an email or book a meeting with one click!
Capture and analyse customer interactions directly at the point of engagement, deploy successful campaigns with Merlin Cloud’s Kiosk Solutions.
Summary
In a world where physical and digital retail must coexist, in-store kiosks are no longer optional - they’re essential. Merlin Cloud’s kiosks transforms static product displays into interactive, conversion-driven experiences that engage shoppers, drive sales, and feed real-time data into your retail operations.
Whether you’re educating customers on complex products, guiding them through comparisons, or creating immersive brand journeys, our kiosks are built to deliver results - seamlessly, securely, and at scale.
Tailor for demographics
Shoppers today expect information at their fingertips. With Merlin Cloud’s interactive kiosks, you can offer product discovery tools that rival the digital convenience of online shopping - without leaving the store floor.
Customers can explore features, view ratings and reviews, watch product demos, and even get tailored recommendations based on use case, preferences, or household needs. All content is presented through a sleek, touch-optimised interface designed for engagement, clarity, and accessibility.
Update
Retail content shouldn’t be difficult to manage. Merlin Cloud’s cloud-based kiosks are fully synced with your content and campaign ecosystem. That means your marketing team can push updates - including pricing, videos, assets, and localised messaging - to any kiosk in the world from a single dashboard.
Analyse
Whether you’re launching a new product in Berlin or updating specs in Birmingham, everything stays consistent and live in seconds - with no on-site technical involvement. Our system supports regional content control, multi-language assets, and real-time sync, making kiosk management simple even across complex store networks.
Integrate
The value of a kiosk isn’t just in how it looks - it’s in how it performs. Every interaction is logged and measured through Merlin Cloud’s real-time retail data engine, giving you deep insights into how shoppers engage with your content.
How many sessions started and when
Which products were explored or compared
How long shoppers spent with specific content
What content led to CTA events or conversions
This data feeds directly into your retail analytics platform, allowing you to tie kiosk engagement to store performance, footfall trends, and even POS analysis for full-funnel visibility.
We have a friendly team of account managers who would love to answer any questions you have along with a complete knowledge base.
What types of businesses benefit most from Merlin Cloud’s Kiosk Solution?
Merlin Cloud’s Kiosk Solution is ideal for retail stores, shopping centers, restaurants, hotels, and other customer-facing businesses that want to engage visitors and gain insights on in-store interactions.
How does the kiosk integrate with existing in-store systems?
The kiosk integrates seamlessly with Mobile Device Management (MDM) systems, enabling single-step device enrolment, configuration, and policy management. This integration helps streamline deployment and ongoing maintenance.
Is the data collected by the kiosks GDPR-compliant?
Yes, all data collected complies with GDPR regulations. No personally identifiable information is stored, and all interactions are anonymised and securely stored with strict access controls.
What can I customise on the kiosk displays?
You can customise promotions, product information, videos, and interactive content. Campaigns can be adjusted based on marketing goals, seasonal needs, or specific store locations, making it easy to tailor the experience for each customer base.
How does the offline support work for the kiosks?
The kiosks continue to function even without an internet connection, showcasing content and tracking customer behaviour. Once connectivity is restored, all data syncs automatically with Merlin Cloud’s analytics platform.
Can I manage multiple kiosks from one location?
Yes, using Merlin Cloud’s Campaign CMS, you can manage multiple kiosks across various locations, creating and deploying campaigns specific to each store's audience.
What types of analytics can the kiosks provide?
The kiosks track customer interactions, conversion rates, bounce rates, and engagement metrics, allowing you to understand customer behaviour and optimise campaigns based on real-time data.
Can the kiosks support multiple languages?
Absolutely, our kiosks have unlimited language capabilities. Each location can have a default language, or customers can select their preferred language from a menu, ensuring an inclusive experience.
How does the kiosk integrate with other Merlin Cloud solutions?
The kiosk is fully integrated with Merlin Cloud’s ecosystem, enabling seamless transitions to mobile experiences through QR codes and other links. This allows you to collect and analyse customer data across all touch points.
What kind of customer support is available for kiosk deployment and maintenance?
Merlin Cloud offers comprehensive support, from setup to troubleshooting. Our team provides assistance with deployment, monitoring, diagnostics, and ensuring the kiosks remain fully functional in-store.
