How Merlin Cloud transforms Restaurants, Pubs and Cafes

With our visualisation tool, Merlin Vision, you can gain a complete understanding of how your restaurant operates. Merlin Vision creates detailed heat maps that show customer traffic patterns, helping you identify high and low activity areas. By analysing long-term historical data, you can understand trends in product lifts, queue dynamics, and occupancy levels over time.

Additionally, Merlin Vision provides a live view of your entire restaurant, accessible from one central dashboard. This allows you to monitor everything happening in your restaurant in real-time, no matter where you are. With these insights, you can make data-driven decisions to optimise operations, improve customer experience, and ensure your restaurant runs smoothly, even when you’re not on-site.

Improve your restaurant's efficiency and customer experience by integrating our advanced kiosk solution. With this system, you can offer a seamless, no-human ordering process where customers can place orders directly from a kiosk or even from their table using a mobile device. This not only speeds up service but also reduces wait times and enhances the overall dining experience.

Beyond ordering, the kiosk system allows customers to easily check in for reservations, leave reviews, and participate in special events or promotions. Whether it's ordering a meal, providing feedback, or engaging with your restaurant's events, our kiosk solution makes it simple and convenient for your customers, leading to higher satisfaction and increased loyalty.

Do you often struggle to predict when your restaurant will be busiest? Our intelligent queue tracking system can take the guesswork out of managing peak times. By continuously monitoring customer flow and queue formation, our system identifies patterns and predicts your busiest periods with precision.

This data can be seamlessly integrated into your employeeing schedules, ensuring you have the right number of employees on hand during peak times. By anticipating high-traffic periods, you can optimise employee allocation, reduce wait times, and improve overall service efficiency, allowing you to focus on delivering an exceptional dining experience.

Take the hassle out of employee scheduling with our advanced allocation tools. Using queue learning algorithms, our system can automatically predict and allocate employee based on real-time and historical data. Whether you run a restaurant, pub, or hotel, our solution ensures that you always have the right number of employee on hand to meet demand.

By analysing patterns in customer flow and peak times, our tools optimise your employee rota, ensuring efficient coverage during busy periods and reducing unnecessary labor costs during quieter times. Let us handle the scheduling so you can focus on what matters most—providing excellent service to your customers.

Protect your restaurant with our advanced motion tracking and security system. Our AI-powered cameras monitor and record all movement within your establishment, ensuring that every individual’s actions are tracked and securely stored. In the unfortunate event of a theft, this detailed footage serves as crucial evidence that can be kept on file and used to report the incident to authorities.

By continuously monitoring the premises, our system not only helps deter potential theft but also provides you with peace of mind, knowing that your restaurant is under constant surveillance. With our solution, you can maintain a safe and secure environment for both your staff and customers.