How Merlin Cloud Transforms Retail
Reach your business full potential with AI-supported data aggregation. Use heat maps, dashboards, tracking cameras and optimise your processes, manage staff allocation and understand your customers better.
We can track your customers end-to-end in store
From the moment your customers enter the retail environment their behaviour can be tracked and analysed. Our cameras allow to combine the data gathered in your store into traffic analysis as well as queue and product tracking. This in combination with our customisable dashboard let’s you deploy employees when a need arises, provide customer service quicker, manage inventory and create tailored marketing campaigns for your customers.
Create and end-to-end experience for You and Your customers.
From the moment your customers enter the retail environment their behaviour can be tracked and analysed. Our cameras allow to combine the data gathered in your store into traffic analysis as well as queue and product tracking. This in combination with our customisable dashboard let’s you deploy employees when a need arises, provide customer service quicker, manage inventory and create tailored marketing campaigns for your customers.
Intelligent product tracking
The AI-supported software can learn your product line and understand where they are situated in the store. It can track when products are being lifted and when they are taken to checkout. That can not only allow you to monitor stock levels, but also understand which products are of interest, and when you need to stock up on them.
Track queues being formed in store and prompt your employees
The queue management system alerts you when the checkout area gets crowded. You can quickly prompt your employees to open more counters and help customers faster. The system also allows for predictions of high-traffic times and lets you prepare your store for an increased number of customers.
With this dwell times go down, your customer satisfaction increases and employee costs get reduced.
Let us manage the staff rota with our allocation tools
With longitudinal data our system learns staff requirements and gives you daily, weekly or monthly employee rota. If demand changes it will prompt you immediately that staff rota needs to be updated.
Ensuring store security with motion tracking and recording theft
The system serves as a security measure. It keeps a record of all people and motion in the store. If any suspicious behaviour is detected an alert will be sent to you instantly. If a theft has occurred, a file is kept and can be used to report to the authorities.
You can monitor activity in your store from anywhere around the world, keeping your property and customers safe.
Frequently asked questions
We have a friendly team of account managers who would love to answer any questions you have along with a complete knowledge base.
What is AI-supported data aggregation, and how does it benefit my retail business?
AI-supported data aggregation involves collecting and analysing large amounts of data from various sources within your store, such as cameras, heat maps, and customer tracking. This helps optimise operations, manage staff, and improve customer experiences by providing actionable insights.
How does Merlin Cloud’s dashboard help manage store operations?
Merlin Cloud’s customisable dashboard consolidates data from various sources, such as traffic analysis and queue tracking, enabling you to monitor and optimise store operations in real-time, manage inventory, and deploy staff effectively.
How can heat maps improve my store layout and product placement?
Heatmaps generated by our AI-supported cameras show areas with the highest foot traffic. This data allows you to strategically place high-demand products in these locations, improving visibility and sales, while also optimising the overall store layout for better customer flow.
What is the Merlin Vision tool, and how does it work?
The Merlin Vision tool uses AI-supported cameras to create a virtual image of your store, providing a comprehensive view of traffic patterns, product interactions, and occupancy levels. This helps in predicting high-traffic hours, understanding popular products, and optimising store layout.
How does the intelligent product tracking system work?
Our AI-supported software tracks products from the shelf to checkout, allowing you to monitor stock levels, understand customer preferences, and identify which products need restocking. This ensures that popular items are always available and can help in inventory management.
How does the queue management system improve customer service?
The queue management system monitors checkout lines and alerts staff when queues become crowded. This allows for quick deployment of additional registers, reducing customer wait times, improving satisfaction, and optimising staff allocation.
Can Merlin Cloud’s system help with staff scheduling?
Yes, Merlin Cloud’s system uses historical data to predict staff needs and can generate daily, weekly, or monthly employee schedules. The system also prompts updates if there are sudden changes in customer demand, ensuring optimal staff allocation.
How does the motion tracking and theft recording system improve store security?
Our system monitors all in-store activity and uses AI to detect suspicious behavior. If a potential theft is detected, it immediately sends an alert and records the incident, providing valuable evidence for reporting to authorities and improving overall store security.
How can Merlin Cloud’s tools help in creating targeted marketing campaigns?
By analysing customer behaviour and preferences through data aggregation, Merlin Cloud enables you to create targeted marketing campaigns based on real-time insights. This allows for more personalised promotions and a higher engagement rate with customers.
Is it possible to monitor my store remotely with Merlin Cloud’s system?
Yes, Merlin Cloud’s system allows you to monitor your store remotely via a live view on the dashboard. You can keep track of store activity, customer interactions, and security from anywhere in the world, ensuring your business runs smoothly even when you’re not on-site.
