Solutions
Merlin Cloud offers a range of solutions, from occupancy traffic to language support. Together we create a product that drives sales, improves engagement and cuts costs. Explore it now.
Frequently asked questions
We have a friendly team of account managers who would love to answer any questions you have along with a complete knowledge base.
How does the intelligent heatmap platform work?
An intelligent heatmap platform uses advanced data analytics and AI to visually map and analyse data patterns, providing real-time, actionable insights through colour-coded representations of data intensity or frequency.
Can the language support be customised for different regions?
Yes, our custom CMS allows for regional customisation, enabling you to tailor content and language options based on the specific needs and preferences of different geographic areas.
How does occupancy camera tracking work?
The system utilises cameras equipped with AI and machine learning algorithms to detect and track individuals in real-time. It differentiates between customers, staff, and other objects, ensuring accurate data collection.
What is the ROI of implementing a queue management system?
The ROI can be significant, with benefits including reduced wait times, increased customer satisfaction, optimised staff utilisation, improved sales, and valuable data for continuous improvement and strategic planning.
What are queue management systems, and how do they work?
Queue management systems use technology, including AI-supported cameras, sensors, and software, to monitor, analyse, and manage customer queues in real-time, optimising wait times and improving customer flow.
How accurate are occupancy camera tracking systems?
Modern occupancy camera tracking systems are highly accurate, especially when using advanced AI and machine learning algorithms. Accuracy can be further enhanced with proper installation, calibration, and regular maintenance.
Can the kiosks support interactive features in different languages?
Yes, our kiosks can support a variety of interactive features, such as touch-based navigation, surveys, and multimedia content, all available in the 27 supported languages to enhance user interaction and engagement.
What is the Merlin Vision tool, and how does it work?
The Merlin Vision tool uses AI-supported cameras to create a virtual image of your store, providing a comprehensive view of traffic patterns, product interactions, and occupancy levels. This helps in predicting high-traffic hours, understanding popular products, and optimising store layout.
Can AI security cameras integrate with other retail systems?
Yes, AI security cameras can integrate with point-of-sale (POS) systems, inventory management systems, and customer relationship management (CRM) software to provide comprehensive security and operational insights. We also offer customisable software that helps you analyse the data gathered by the cameras.
How can I reduce customer wait times in my store?
Implementing a queue management system can help by monitoring queue lengths, alerting staff to open additional registers, guiding customers to shorter queues, and optimising staff deployment during peak times.
