Solutions

Merlin Cloud offers a range of solutions, from occupancy traffic to language support. Together we create a product that drives sales, improves engagement and cuts costs. Explore it now.

Interactive Kiosks

Select and deploy any number of locales to your preferred markets.

Occupancy tracking

Combine our footfall camera to track building occupancy and traffic levels. Trace people entries/exits in a place.

Security Tracking

Use AI-supported security solutions to track your store wherever you are.

Smart QR Codes

Print offline QR codes, or display them on kiosks and signage. Track detailed conversion metrics

Heatmaps

Visualise the occupancy in your store with a modern and intuative heatmaps. Learn which areas of your store are frequented more and optimise product layout.

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Product Zone

Understand which products attract the most attention in your store, and use out product zones to your advantage.

Locations

Manage all your stores from one device. See and filter locations by country, region or tag and gain deep analytics based on data gathered through Merlin Cloud.

Kiosk Zone

Optimise the layout of your store and positioning of kiosk counters.

Queue management

Manage employee allocation and reduce dell-times based on real-time data.

Retail Analytics

Gain actionable insights into how, why and what is happening in your store.

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Campaigns

Deploy all visual marketing campaigns from one device. Filter by country, region, specific location or device. Change how you tailor your messaging instantly.

Versatile to any industry

Our software and hardware works great in any physical space from pubs, cafes and clubs all the way up to warehouses, airports and office spaces.

Ready to increase your store performance by 24%?

Frequently asked questions

We have a friendly team of account managers who would love to answer any questions you have along with a complete knowledge base.

An intelligent heatmap platform uses advanced data analytics and AI to visually map and analyse data patterns, providing real-time, actionable insights through colour-coded representations of data intensity or frequency.

You can customise promotions, product information, videos, and interactive content. Campaigns can be adjusted based on marketing goals, seasonal needs, or specific store locations, making it easy to tailor the experience for each customer base.

The system utilises cameras equipped with AI and machine learning algorithms to detect and track individuals in real-time. It differentiates between customers, staff, and other objects, ensuring accurate data collection.

The ROI can be significant, with benefits including reduced wait times, increased customer satisfaction, optimised staff utilisation, improved sales, and valuable data for continuous improvement and strategic planning.

Queue management systems use technology, including AI-supported cameras, sensors, and software, to monitor, analyse, and manage customer queues in real-time, optimising wait times and improving customer flow.

Modern occupancy camera tracking systems are highly accurate, especially when using advanced AI and machine learning algorithms. Accuracy can be further enhanced with proper installation, calibration, and regular maintenance.

Absolutely, our kiosks have unlimited language capabilities. Each location can have a default language, or customers can select their preferred language from a menu, ensuring an inclusive experience.

The Merlin Vision tool uses AI-supported cameras to create a virtual image of your store, providing a comprehensive view of traffic patterns, product interactions, and occupancy levels. This helps in predicting high-traffic hours, understanding popular products, and optimising store layout.

Yes, AI security cameras can integrate with point-of-sale (POS) systems, inventory management systems, and customer relationship management (CRM) software to provide comprehensive security and operational insights. We also offer customisable software that helps you analyse the data gathered by the cameras.

Implementing a queue management system can help by monitoring queue lengths, alerting staff to open additional registers, guiding customers to shorter queues, and optimising staff deployment during peak times.